Get in Touch —
We Respond Fast
The quickest way to reach us is a phone call or WhatsApp message. We confirm booking slots within 15 to 30 minutes during business hours. The form below is also available if you prefer to write everything down first.
Call Us
Seven days a week, 8am to 9pm. If we are with a customer, we call back within 30 minutes.
056 241 8991Send your appliance type, area, and what it is doing. We reply within minutes and confirm your slot.
Open WhatsApp ChatFor non-urgent enquiries, follow-ups on previous repairs, or anything you prefer in writing.
support@hitachi-service-center.comService Hours
Booking Request Sent
We have received your request and will confirm your visit slot within 30 minutes. If it is urgent, call us directly on 056 241 8991.
No Waiting Around.
Here Is the Exact Process.
We Confirm Your Slot
Within 15–30 minutes we confirm a specific arrival window — morning or afternoon, same or next day. You know exactly when to expect us.
Technician Arrives
The technician arrives within the agreed window with a fully stocked van. If anything on our end changes, we contact you before the appointment.
Diagnosis and Quote
We test the appliance, find the actual fault, and give you a full cost breakdown before starting any work. No surprises on the bill.
Fixed and Tested
We repair it, run a full test, clean up, and leave. 30-day callback guarantee and 12-month warranty on every part we fit.
Before You
Contact Us
Quick answers to the questions we hear most before customers book.
WhatsApp Us NowA phone call is the quickest — we confirm the slot in real time on the call. WhatsApp is nearly as fast during business hours and is useful when you want to send a photo of the appliance, the error code on the display, or a model number so we come with the right part. The form on this page works well for off-hours enquiries.
The appliance type (washer, fridge, oven, or dispenser), what it is doing or not doing, and your area. If you can find the model number — usually on a sticker inside the door or on the back — that is very helpful. With the model number we can often tell you in advance what is likely wrong and make sure the right parts are in the van before we arrive.
If you have worked with one of our technicians before and would like the same person, mention it when you book. We accommodate this where scheduling allows. In practice, each technician covers specific areas and appliance types, so you would naturally get the same person in most cases anyway.
If the Hitachi warranty is still active, contact Hitachi UAE directly first — using a third-party repairer during the warranty period can void your coverage. Once the warranty has expired, we are usually faster and better value than the official service route, and we cover all three emirates with same-day or next-day response.
Just WhatsApp or call us. We ask that you let us know at least a few hours before the scheduled arrival if you need to move the appointment. Rescheduling is not a problem — we would rather you move the booking than rush for a time that does not work for you.